Our team would like to extend our support to the Australian community as we face the Coronavirus pandemic together.
Many people have contacted us with questions on how to take care of themselves and their pets during this difficult time. To help guide you, we’ve put together this list of FAQs.
Are your factories still operating?
Yes, they are operational and we would like to assure you that we will continue to operate during this time. Our pet food manufacturing facilities are considered part of Australia’s essential food supply chain, so we will continue to produce our quality Billy + Margot products.
Do you have stock available?
We have dedicated teams working hard around the clock to make sure retailers have all our products in stock. We are also following recommendations to ensure the health and safety of our employees.
What can I do to protect myself and my pet?
Follow the advice from the World Health Organization:
- Maintain social distancing
- Wash your hands frequently
- Avoid touching your eyes, nose and mouth
- Cover your nose and mouth with a tissue or elbow when you cough or sneeze
Can my pet catch Coronavirus?
The chance of your dog catching Coronavirus disease is very remote as there are very few cases of pets catching the disease world-wide.
Can I catch Coronavirus from my pet?
Several dogs ad cats have tested positive to COVID-19 virus following close contact with infected humans. There is no need to stop contact with your pet unless you are sick.
What should I do with my pet if I get sick?
Take extra care around your dog. Wash your hands before and after touching your dog. If possible, isolate yourself from your dog..
How can I prepare for a lockdown?
To safeguard your pet’s well-being during a lockdown, you should make sure:
- All your pets vaccinations are current
- You’ve checked your pet for any lumps or bumps that need to be seen by your vet
- You have enough pet medications and treatments
- You also have enough pet food to last for an extended period
What if my pet needs to see the vet?
Vets are considered essential services and are still open. If you have concerns about your dog’s health, please contact your vet.
We hope you all stay safe and well, and that this time at home gives you a chance to enrich your bond with your dog.