Customer Delivery & Returns Policy

These terms and conditions are effective from 31 December 2014 until further notice.

Our Minimum Order for free delivery

Please note that our minimum order is £25 to guarantee free delivery

These terms and conditions apply to orders made on the Billy + Margot’s website or by phone. These terms and conditions do not apply to Billy + Margot products purchased from a reseller or distributor.

Dispatch & Delivery

Billy + Margot will process your order within two working days of receipt. A shipment will usually take up to five working days for arrival.

In the unlikely event that any of the products are not in stock, delivery may be delayed.  In this instance, we will keep you informed via phone or email of the progress of your order.

Postage & Packaging

Within UK mainland areas*, if the total order value is £25 or more, postage and packing is free. If the total order value is less than £25 we will charge a shipping fee of £2.80 for second class, £3.20 for first class and £5 for next day delivery – Monday to Thursday only (by 1pm) NO SATURDAY DELIVERIES.

*excludes Channel Islands, Isle of Man and the Scottish highlands

Returns policy

At Billy + Margot we want you and your pet to be delighted with our products.

If for any reason you want to return a product please email

If upon receiving your order, you or your pet is not satisfied for any reason, please return your order to us at:

Billy + Margot Ltd
Unit 1
The Stone Yard
Alton Lane
Four Marks
GU34 5AJ

As long as the order is returned to us in its original condition within seven days of the delivery date, we will reimburse you for the full value of the order.

We would like to advise you to obtain a proof of postage when returning your order. You are responsible for your package until we receive it back. We regret to tell you that the cost of the returns postage and insurance is a direct cost to you and cannot be refunded.

This returns policy does not affect your statutory rights.


This agreement is governed by English law and the exclusive jurisdiction of the English courts will apply to this agreement.

Experiencing problems? Call us on 02392 633 855. We are open Monday-Friday 9am–5pm.